Our pricing

The Independent Competition and Regulatory Commission (ICRC) sets ACT water and wastewater prices, with any changes taking place from 1 July. In addition to this, water and wastewater prices are adjusted each year to account for the Consumer Price Index (CPI), market factors and government charges.

To find out more, see our infrastructure investments and customer pricing factsheet.

How is your bill determined?

For most customers, our bills include:

  1. a fixed supply charge for wastewater services
  2. a fixed supply charge for water services, and
  3. a consumption charge for any water used, which is assessed on two tiers:
    1. tier 1 for the first 548 litres of water used on average per day, and
    2. tier 2 for any water usage in excess of the first 548 litres.


Because we measure your water usage quarterly (rather than daily) we assess tier 1 and 2 charges by calculating an average daily usage rate over the billing period.

If you are experiencing difficulty with your water bill, we provide a range of flexible payment options to support people seeking temporary or longer-term financial assistance. Click here for more information.

Your rights and responsibilities

Non-Drinking Water Standard Customer Contract                           

Customer Charter

 

We’re always happy to help
For general enquiries, you can contact us directly at talktous@iconwater.com.au. Our team will do their best to respond within 24 hours. 

If you need a bit more assistance, or just prefer talking to a person, 
you can call us on (02) 6248 3111 (select option 3).