Compliments and complaints

At Icon Water we value our customers and appreciate your feedback. We want to hear from you if you have received exceptional service or if you have comments or suggestions as to how we can improve our service and products.

If you have concerns or a complaint about Icon Water operations or service, please contact our Customer Services team.

Phone: 6248 3111

Should you have concerns regarding the quality of water supplied to your property please contact our Faults and Emergencies team on 6248 3111.

Click here to view Icon Water's Complaint Handling policy.