My Business

Account and billing
Access information about how you can manage your account and pay your bill online.

Water quality
Every year, Canberra’s drinking water is the subject of rigorous monitoring and testing across the range of catchments, and storage reservoirs, treatment plants and even from the taps of customers. We think it's a top drop and we hope you do too!

Blocked pipes
We work closely with local plumbers to develop education material for the community on drain care and what to do in the event of a plumbing fault or blockage. Our online resources may assist you in explaining blockages, and plumbing boundaries to your customers. If you would like some printed copies of this material, please talk to us on 6248 3111 (option 3).

Plumbing reimbursements
Icon Water has a reimbursement policy for plumbers to recover reasonable costs associated with blockages and issues that are confirmed to be on Icon Water’s network.

Rates for eligible work completed include:
• Labour 
• Plant and equipment 
• Materials 
• Simplified 'tie excavation' reimbursement 

Relocate or alter a service
Request a relocation or alteration of a service including sewer manholes and water meters.

Liquid Trade Waste
All non-domestic sewage (also known as "Liquid Trade waste") must, by law, be approved by Icon Water before discharge. Every business must gain approval to discharge their sewage to sewer prior to discharge.

Water meters
Icon Water is responsible for the water meter infrastructure up to, and including, the water meter. Only Icon Water and our authorised agents are authorised to work on ACT water and sewer networks.