Liveability

What we asked...
What role should Icon Water have in contributing to liveability in Canberra?

What you told us...
Differing levels of support were expressed by participants in different forums for Icon Water to contribute liveability.

Support for this investment had the caveat that it primarily focuses on water and waste-water liveability improvements and does not impact customer bills.

There was some support for the aesthetic improvement of assets - particularly if it includes community involvement - and creating community access to the land around assets, as long as the costs could be absorbed by Icon Water.

However, other participants considered this to be a ‘nice to have’ activity and would not support an increase in charges for Icon Water to invest in this area, noting the impact to vulnerable customers.

The deliberative deep dive provided a scenario an additional $3.73 per customer per year which received majority support. The quantitative customer survey did not provide a charge amount and only 25% of participants supported more investment in this area.