ACT 2024–2025 water and sewerage pricing update

The Independent Competition and Regulatory Commission (the independent regulator) updated water and sewerage prices for the ACT for the upcoming financial year.

From 1 July 2024, water and wastewater prices will be adjusted to reflect the independent regulator’s decision. 

For a typical household using 200 kilolitres of water per year, the changes will result in a 7.1% increase to their combined water and wastewater bill, equivalent to $1.71 per week.

The price changes are consistent with the Commission’s direction for the 2023–28 period, which identified inflation and critical infrastructure investments as the primary drivers for increased tariffs. These investments include major upgrades to key water infrastructure assets and Canberra’s primary wastewater treatment plant at Lower Molonglo.

We understand some customers may need extra help paying their bills from time to time. We have a range of flexible payment options available to support people seeking temporary or longer-term financial assistance that can be tailored to suit individual needs.

Icon Water’s Staying Connected program is available to assist our residential and small business customers needing more personalised support with affordable payment plans.

From 1 July bills will include a message outlining the price changes as well as a website link where customers can get more information.  

We will continue to plan for the future and deliver our services in a sustainable and efficient way, supporting the ACT community and providing our customers with value for their money. 
 
For more information about water and wastewater pricing go to iconwater.com.au/pricing

The Commission has also escalated the fees and charges by inflation for our miscellaneous services (connections, disconnections and hydrants) which will also come into effect on 1 July 2024.

Statement ends