Price review 23-24

Sustainability

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What we asked...

Should Icon Water invest more, now, to reach net zero GHG emissions ahead of the 2045 Target?

What you told us...

This was seen by customers and community members as topical and a highly important subject.
 

  • There was strong participant support for bringing the timing forward to achieve net zero. Six in ten participants in the deliberative deep-dive process supported a high investment in this area (I.e. a transition to net zero by 2030), and a further one-in-three supported a medium investment (I.e. a transition to net zero between 2030 and 2045).
  • In the quantitative customer survey almost two-in-three participants supported more spend to achieve net zero ahead of 2045.

What we asked...

Should Icon Water invest in expanding its efforts to recover resources?

What you told us...

A targeted investment in resource recovery was supported.

  • 40% of participants in the final online community of the deliberative deep dive supported high investment and a similar proportion supported a medium level of investment.
  • Almost 75% of quantitative customer survey participants supported a greater investment by Icon Water in this area.

Discussions raised that targeted investment means projects that don’t reinvent what is happening elsewhere and that could provide returns to customers through greater efficiencies, operational cost savings and commercialisation opportunities being realised.