Water and wastewater survey results

Your expectations of Icon Water

What you told us...

Overall, you consider Icon Water's current charges to be about right. Opinion was most divided around the affordability of water and wastewater services for vulnerable customers and on the cost of water for large water users (both commercial and non-commercial). Support in principle was expressed for a non-residential tariff for large non-commercial organisations such as community sport clubs, that could lower their operating costs.

As the undercurrent to all strategy and investment decisions, you feel that the financial impact of each decision should be considered, including the equity of impact across customer groups and socio-economic vulnerability.

We asked you a series of questions across several themes. Click on each link below to find out what you told us.