Contact Us
Call or email us02 6248 3111 |
Write to or visit usPO Box 50 Mitchell Service CentreOpening hours: 8:00am-4:45pm ** Please note that our customer service desk at Mitchell will be closed from Wednesday 25 December to 1 January (reopening 2 January). Our customer service number is available 24hours a day on 02 6248 3111 |
Follow Us |
Accounts and Billing
These links may assist to help you find what you are looking for:
My Icon Water
Ways to pay my bill
Understanding my bill
Questions about my bill
E-billing
Change of ownership
Moving house
Pricing and your customer contract
Water Outages and Faults
To report a fault or emergency call 02 6248 3111 (option 1), 24 hours a day 7 days a week
These links may assist to help you find what you are looking for:
Current outages
Discoloured water
Water quality taste or odour issue
Blocked pipes
Leaks
Financial Assistance
For financial assistance call us on 02 6248 3111 (option 2)
These links may assist to help you find what you are looking for:
Request a payment extension
Set up a payment plan
Sign up to our financial assistance program
Developers and Renovators
These links may assist to help you find what you are looking for:
Building approvals
Water meters
Standpipes and hydrants
Relocate or alter a service
Liquid trade waste
Community and Education
These links may assist to help you find what you are looking for:
Talk to Us
These links may assist to help you find what you are looking for:
Give a compliment
Ask a question
Make a complaint
Provide feedback
Media enquiry
Didn't find what you're looking for? Get in touch with us, we're here to help.
Special Assistance
If you are Deaf, hard of hearing, or have a speech/communication difficulty please contact us by:
Step 1
Contact us through your preferred NRS call channels detailed on the National Relay Service website.
Step 2
Provide the NRS with our phone number 02 6248 3111.
For more information about the National Relay Service visit: https://www.accesshub.gov.au/about-the-nrs
